Privacy policy
How Krafts Tech Pty Ltd collects, uses and protects your personal information. Last updated 2026.
The short version
We collect what we need to answer your enquiries, deliver our services and run our products. We do not sell your personal information, we never use customer data to train AI, and customer data is stored in Australia. You can ask to see or correct what we hold about you at any time.
1. Who we are
This policy applies to Krafts Tech Pty Ltd (ABN 97 702 906 483), trading as KraftsTech, based in Adelaide, South Australia. It covers this website, our consultancy and software development services, and our software products. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What we collect
Contact details such as your name, email address, phone number and business name.
The content of enquiries and messages you send us.
Account details for our products, such as login email and user role.
Billing details. Card payments are handled by our payment provider and we do not store full card numbers.
Business records you upload or connect to our products, which may include personal information about your staff, suppliers or customers.
Technical information about how you use our website, such as browser type and pages visited.
3. How we collect it
Mostly directly from you: when you fill in a form, email or call us, meet with us, or use our products. We also collect some information automatically through cookies, and from other systems you choose to connect, such as accounting, point of sale or booking software.
4. How we use it
To reply to enquiries and give you quotes and advice.
To deliver the projects and services you engage us for.
To provide, support and improve our products.
To bill you and manage our business records.
To send updates you have agreed to receive. You can unsubscribe at any time.
To meet our legal obligations.
5. Our products and AI
Some of our products use AI to analyse the business data you give them, for example to produce forecasts, and some record the transactions you make through them. The data you put into our products is used only to provide those features to your business. It stays separate from other customers' data and is not sold.
We will not use customer data to train any AI model, ours or anyone else's.
6. Who we share it with
We share personal information only where we need to. This includes service providers who help us run our business, such as hosting, email, payment and analytics providers, and our professional advisers. We may also disclose information where the law requires it. We do not sell personal information.
7. Where your data is stored
Customer data, including the data in our products, is stored on servers located in Australia. We do not send customer data overseas.
8. Security and retention
We protect information with access controls, encryption in transit and regular security updates. We keep personal information only for as long as we need it for the purposes above or as required by law, then delete or de-identify it.
9. Cookies and analytics
Our website uses cookies to work properly and to help us understand which pages are useful. You can block or delete cookies in your browser settings, though some parts of the site may not work as expected.
10. Access and correction
You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually within 30 days.
11. Complaints
If you think we have mishandled your personal information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
12. Contact us
We may update this policy from time to time. The latest version will always be on this page, with the date it was last changed.